Privacy Policy

Last updated: January 2025

At Gavyamrit, we respect your privacy and are committed to protecting your personal data. This policy explains what we collect, why we collect it, and how we keep it safe.

1. Information We Collect

Information You Provide Directly

• Account Information: Name, email, mobile number, and password when you create an account.
• Shipping Address: Name, address, city, state, PIN code, and phone number for delivery.
• Payment Information: We do not store card or UPI details. Payment is processed by our payment gateway partners. We only store the payment method type and transaction reference ID.
• Reviews & Communications: Any product reviews or messages sent to our support team.

Information Collected Automatically

• Usage Data: Pages visited, products viewed, time spent, and actions taken on our website.
• Device & Browser: IP address, browser type, operating system, and device identifiers.
• Cookies: We use cookies to remember your preferences (currency, cart contents) and to understand website usage.

2. How We Use Your Information

• Process and fulfill your orders, and send order confirmations and updates.
• Create and manage your customer account, including wallet and loyalty points.
• Personalise your shopping experience.
• Send transactional SMS and email notifications.
• Send promotional emails and offers — you can opt out at any time.
• Respond to support queries and resolve disputes.
• Detect, prevent, and address fraud and security issues.
• Analyse website usage to improve our products and services.
• Comply with our legal obligations under Indian law.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We share data only in these limited circumstances:

• Delivery Partners: Name, address, and contact number for order delivery.
• Payment Processors: Information necessary to process your payment securely.
• Analytics Providers: Anonymised, aggregated usage data via Google Analytics.
• Legal Authorities: If required by law, court order, or government request.

4. Data Security

• HTTPS encryption for all data transmitted between your browser and our servers.
• Passwords are hashed using industry-standard algorithms — never stored in plain text.
• Access to your personal data is restricted to authorised staff on a need-to-know basis.
• Payment transactions are processed over secure, PCI-DSS compliant payment gateways.

5. Your Rights

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct inaccurate information via account settings or by contacting us.
• Deletion: Request deletion of your account and associated personal data.
• Opt-out of Marketing: Unsubscribe from promotional emails using the link in any email.

To exercise any of these rights, email us at privacy@gavyamrit.com. We will respond within 30 days.

6. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last updated" date at the top of this page and notify registered customers by email.