Return & Refund Policy
Return & Refund Policy
Last Updated: 15 August 2026
At Gavyamrit Organics, we take care to ensure that every order is properly processed, packed and dispatched. If your order arrives damaged, incorrect, tampered with, or there is a genuine product-quality issue, please contact us and we will review the matter promptly.
Because ghee is a food product, we generally do not accept returns simply because a customer has changed their mind or no longer wants the product after delivery.
Eligible for Replacement or Refund
We will review requests in the following situations:
The product was received damaged or broken.
The product seal was broken or visibly tampered with when delivered.
The wrong product was delivered.
An item paid for in the order is missing.
There is a genuine product-quality concern, such as an unusual rancid smell or other significant quality issue.
All product-quality complaints are subject to verification.
Non-Returnable Situations
Returns or refunds are generally not available for:
Change of mind after delivery.
Product ordered by mistake after it has been dispatched.
Preference regarding taste, aroma, colour, texture or natural variation that is consistent with the product.
Product that has been substantially consumed, except where there is a genuine quality issue.
Damage caused by improper storage or handling after delivery.
Requests made after the applicable complaint period, except where otherwise required under applicable law.
Products purchased during a clearly identified final-sale or clearance promotion, subject to applicable consumer rights.
Natural Characteristics of Ghee
Ghee can naturally vary in colour, aroma, graininess and texture between batches due to factors such as milk characteristics, season, processing and storage conditions.
Such natural variations do not by themselves indicate that the product is defective.
If you believe there is a genuine quality problem, please contact us so that our team can review it.
How to Report a Problem
Please contact us within 7 days of delivery for damage, wrong-product, missing-item or other order-related issues.
For a quality complaint, contact us as soon as you notice the issue.
Please provide:
Your order number.
Photographs of the product and packaging.
A photograph or video showing any visible damage or tampering.
A brief description of the issue.
For damaged deliveries, please retain the product, jar, seal and packaging until we advise you on the next steps.
Verification
Our team will review the information provided and may request additional photographs, videos or other details.
For approved claims, we may offer:
A replacement product, or
A refund, depending on the nature of the issue and product availability.
The resolution will be communicated to the customer after verification.
Return & Reverse Pickup
Where a physical return is required, we will provide instructions for returning the product.
If the issue is verified as being caused by an incorrect, damaged or defective product supplied by us, we will arrange or reimburse the applicable return process as appropriate.
Please do not send products back without receiving return instructions from our team.
Refund Processing
Once a refund is approved, it will be initiated to the original payment method where possible.
The time taken for the amount to appear in your account may depend on the payment provider, bank or card issuer.
Any refund timeline communicated by us is an estimated processing period and does not include delays caused by banks, payment gateways or other financial institutions.
Order Cancellation
Before Dispatch
You may request cancellation before your order is dispatched.
If the cancellation is accepted before dispatch, the applicable amount will be refunded to the original payment method.
After Dispatch
Once an order has been dispatched, cancellation may no longer be possible.
If the order is eligible for a return or refund because of damage, incorrect delivery or a verified quality issue, please follow the complaint procedure described above.
Contact Us
For return, refund or product-quality assistance:
WhatsApp / Phone: +91 73749 20519
Email: contact@gavyamrit.com
Support Hours: Monday to Saturday, 9:00 AM – 8:00 PM IST
We aim to review customer complaints promptly and provide a fair resolution in accordance with our policy and applicable consumer-protection requirements.